DISTANCE SALES CONTRACT

ARTICLE 1. PARTIES TO THE CONTRACT
SELLER: Şule Gülen ( C lossue ) - Merkez mah. Hasat sk. Cabin No: 52 Interior Door No: 1 Şişli, İstanbul - Tax number: 4170595224 - info@clossue.com
BUYER: Customer

ARTICLE 2. SUBJECT OF THE CONTRACT
The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts, regarding the sale and delivery of goods/services ordered electronically by the Buyer through the Seller's website www.clossue.com, possessing the qualities specified in the agreement, and whose sales price is also specified in the agreement. The Buyer acknowledges and declares that it has been informed of all preliminary information regarding the goods/services subject to sale, including the basic characteristics of the goods/services, sales price, payment method, delivery conditions, etc., and the right of withdrawal. It acknowledges and declares that it has confirmed this preliminary information electronically and subsequently ordered the goods/services in accordance with the provisions of this agreement. The BUYER is deemed to have accepted all terms of this agreement upon placing the order.

ARTICLE 3. DELIVERY OF GOODS/SERVICES, PLACE OF PERFORMANCE OF THE CONTRACT AND METHODS OF DELIVERY
The goods/services will be delivered to .... at the address .... where the buyer requested delivery.

ARTICLE 4. DELIVERY COSTS AND PERFORMANCE
Delivery costs are the responsibility of the buyer. If the seller states on their website that they will cover the delivery costs for purchases exceeding the advertised amount or will offer free delivery as part of a campaign, the seller is responsible for the delivery costs. Delivery will be made as soon as possible after stock availability and the payment for the goods is deposited into the seller's account. If, for any reason, the price of the goods/services is not paid or is cancelled in the bank's records, the seller is deemed to be released from its obligation to deliver the goods/services.

ARTICLE 5. BUYER'S DECLARATIONS AND COMMITMENTS
The Buyer must inspect the goods/services subject to the contract before accepting them; they will not accept damaged or defective goods/services (such as those with crushed, broken, torn packaging, etc.) from the cargo company. The goods/services received will be deemed undamaged and intact. The Buyer is responsible for carefully protecting the goods/services after delivery. If the relevant bank or financial institution fails to pay the Seller the price of the goods/services due to unauthorized or illegal use of the Buyer's credit card by unauthorized persons not due to the Buyer's fault after delivery of the goods/services, the Buyer is obligated to return the goods/services to the Seller within 3 (three) days, provided they have been delivered to the Buyer. In such cases, the delivery costs will be the Buyer's responsibility.

ARTICLE 6. SELLER'S DECLARATIONS AND COMMITMENTS
The seller is responsible for ensuring that the goods/services subject to the contract are delivered intact, complete, and in compliance with the specifications specified in the order, along with any warranty documents and user manuals. If the goods/services subject to the contract are to be delivered to a person/organization other than the buyer, the seller cannot be held responsible if the person/organization refuses to accept the delivery. If the seller believes that the performance of the goods/services has become impossible, the seller must notify the buyer before the contract expires. The paid price and any documents must be returned within 10 (ten) days.

ARTICLE 7. CHARACTERISTICS OF THE GOODS/SERVICES SUBJECT TO THE CONTRACT
The type and kind of goods/services, quantity, brand/model, color and sales price including all taxes are as stated in the information on the goods/service promotion page on the website www.clossue.com and in the invoice which is considered an integral part of this agreement.

ARTICLE 8. CASH PRICE OF GOODS/SERVICES
The cash price of the goods/services is included in the invoice sent to the customer along with the product.

ARTICLE 9. PAYMENT SCHEDULE
If the buyer makes a purchase with a credit card and installments, the installment method selected on the website applies. The relevant provisions of the agreement signed between the buyer and the cardholder bank apply to installment payments. The credit card payment date is determined by the agreement between the bank and the buyer. The buyer can also track the number of installments and payments on the account statement sent by the bank.

ARTICLE 10. RIGHT OF WITHDRAWAL
When shopping on the www.clossue.com website, products are divided into two categories:

a. Clossue Collection (Our Own Designs)
For Clossue Collection products, the customer has the right of withdrawal within the framework of the Distance Contracts Regulation. If you encounter a problem with the product, you can request a return to info@clossue.com within 7 days of receiving it. The product to be returned must be unused, unwashed, undamaged, and with all tags intact. The invoice, box, packaging, and any standard accessories must be included in the return package. Once your return request is approved, your payment will be transferred to your account within 7–14 business days using the method you used when ordering. Shipping costs are the buyer's responsibility.

b. Vintage & Secondhand Clothing and Accessories (Shoes, bags, glasses, necklaces, belts, etc.)
Due to their hygiene and usability, these products cannot be returned in accordance with Article 15/1-ç of the Distance Contracts Regulation. However, clothing items can be exchanged. For exchanges , you must notify info@clossue.com within 3 days of receiving the product. The product's invoice, box, packaging, and any standard accessories must be returned complete and undamaged. Products with damaged, damaged, or misused original packaging cannot be exchanged. Accessories and luxury brand products cannot be exchanged. The customer accepts that second-hand products offered for sale may have reasonable wear that does not hinder use and may show discoloration or other signs of use. Furthermore, since Clossue is not the manufacturer of the second-hand products, Clossue is not responsible for fading or shrinkage that may occur as a result of washing. Transfers of gift certificates or cards, cash refunds, or the right of withdrawal for products purchased with these certificates are not possible for the reasons described above.

ARTICLE 11. EVENT OF DEFAULT AND ITS LEGAL CONSEQUENCES
If a buyer defaults on a credit card transaction, the buyer will pay interest and be liable to the bank in accordance with the credit card agreement it has with the cardholder's bank. In such cases, the bank may take legal action and claim any costs and attorney fees from the buyer. In any case, if the buyer defaults on a debt, the buyer agrees to pay the seller for any losses and damages incurred by the seller due to the delayed payment of the debt.

ARTICLE 12. COMPETENT COURT
In disputes that may arise from this contract, Consumer Arbitration Committees have jurisdiction up to the value declared by the Ministry of Industry and Trade, Consumer Courts have jurisdiction over the specified value, and in places where these are not available, Civil Courts of First Instance have jurisdiction.